Refund Policy

Payments made through the payment gateway cannot be refunded, with the exception of the following situations:

A technological fault causes a client's card or bank account to be debited many times or excessively in one transaction. The consumer will receive a refund of the extra amount minus Payment Gateway fees.

Payment has been debited to the customer's card or bank account due to a technical issue, yet enrollment has been unsuccessful. Customers can enroll for free using the services offered by Franklinzo. In this situation, the cash will be reimbursed to the customer after deducting the costs associated with the Payment Gateway.

The original payment receipt and transaction number are required to be presented by the customer in order to receive a refund. Please email [email protected] with the application in the required format.

If the claim is validated after manual processing, the reimbursement will be given by Franklinzo within 21 days of receiving the online registration form. Depending on the procedures of your bank, it can take 5 to 7 days for the money to show up in your account.

Franklinzo will get in touch with the payee or user regarding payments for purchases for which they haven't been paid, and Franklinzo will handle the payment settlement.

If Franklinzo is unable to resolve the dispute, the dispute between the payee and payer may be directly credited to the disputed payer's account. The direct credit and debit from the disputing payer to the payee's account are not subject to challenge by the payee. Franklinzo providers will handle the money in accordance with the settlement terms once the payee and payer have reached a settlement.

The payee/user/service provider has already received payment in the event of a chargeback, and the payment shall be resolved in accordance with the agreement. Users/payers should be informed of this.